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Terms and Conditions

Last Updated: 23.08.23

Here at Carnelian Lights, we take your safety very seriously.

We have tried to make our terms and conditions as understandable as possible but if you have any questions, please email us at: we are always happy to help!



  1. Agreement

  2. User

  3. Products and Orders

  4. Returns and Refunds

  5. My item has arrived damaged

  6. Changes

  7. Copyright

  8. Promotional and Email Sign Up

  9. Cookies

  10. Indemnification

  11. Limitation of Liability

  12. Preferences of Law and Dispute Resolution



This website is owned and operated by Emily Stebbings of Carnelian Lights. It has been built and hosted by Wix. These terms and conditions outline how you may use our website and the services offered by us. This website offers visitors the ability to:

  • Browse and learn more about the company

  • Subscribe to our mailing list

  • Purchase from our online shop

  • Create an account

By accessing or using the website, you approve that you have read, understood, and agree these terms and conditions.



In order to use our website as stated above, you must be at least 18 years old or the legal age of a minority in your area. You are not allowed to use this website if doing so is prohibited in your country or under any law or regulation applicable to you.

We may permanently or temporarily terminate or suspend access to your account and to our website without notice and liability for any reason. Including the violation of these terms and conditions or any applicable law or regulation. You may discontinue use or cancel your account at any time.


Products and Orders

When buying an item, you agree to the following terms:

  • You are responsible for reading the full item listing.

  • You enter a legally binding contract to purchase an item when you complete the check-out payment process.

  • You have read our shipping policy in full and agree to it

  • You have read our returns policy in full and agree to it

The prices we charge for our products are listed on the website and we reserve the right to change these at any time. This also includes correcting price errors if they occur.

We are not responsible for any additional charges that occur from any purchase made on this website. This includes but not limited to:

  • Any bank charges incurred by payments from your account.

  • Custom Fees


Returns and Refunds

For any undamaged item I accept returns under the following conditions:

Contact must be made within 5 days of your delivery to inform me of a return request. All returns must be dispatched within 14 days of delivery.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss of value.

I don’t accept exchanges or cancellations.

Questions, concerns, or any problems? Please contact us by email:

The following items cannot be returned or exchanged:

  • Custom or Personalised Orders

  • Digital Downloads


My item arrived damaged

We are so sorry this has happened! All our orders are hand-packaged and carefully checked before shipping. However, occasionally items can become damaged. If this has happened, please contact us by email:

Or if you have any other issues with your order, please contact us by the email listed above. We are always here to help.



We may, without prior notice, change the products on our website; stop providing products or any features of the products we offer; or create limits for the products. We may permanently or temporarily terminate or suspend access to the products without notice and liability for any reason, or for no reason.

We reserve the right to modify these terms and conditions from time to time at our sole discretion. Therefore, you should review these pages periodically. When we change the terms, we will notify you by email and place the date of the change at the top of this page. Your continued use of the Website after any change constitutes as acceptance of the new Terms. If you do not agree to any of these terms or any future version of the Terms, do not use the website.



This website and its content are the copyright or Emily Stebbings of Carnelian Lights. All rights reserved.

All artwork, trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

All Carnelian Lights products, goods and artworks are the copy right of Emily Stebbings. You MUST NOT replicate, make copies of, print or distribute any physical products or digital artwork without permission, either for personal or professional use.


Promotional and Email Sign Up

By Signing up to our email list, you agree that we may send promotional messages and materials from us by mail, email or any other contact you may provide us with. If you don’t want to receive these promotional messages, please notify us at any time.

To remove yourself from our email list, you may also use the ‘Unsubscribe’ button at the base of any of our promotional emails.



Cookies are files that remember things, for example if you have placed an item in your basket. We use cookies on our website for the best experience.

For more information about how we use this information, please see our privacy policy

This website is also protected by reCAPTCHA and the Google Privacy Police and Terms of Service apply.



You agree to indemnify and hold Carnelian Lights harmless from any demands, loss, liability, claims or expenses (including attorneys’ fees), made against them by any third party due to, or arising out of, or in connection with your use of the website or any of the services offered on the website.


Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Carnelian Lights, be liable for any indirect, punitive, incidental, special, consequential or exemplary damages, including without limitation, damages for loss of profits, goodwill, use, data or other intangible losses, arising out of or relating to the use of, or inability to use, the service.

To the maximum extent permitted by applicable law, Carnelian Lights assumes no liability or responsibility for any

  • errors, mistakes, or inaccuracies of content

  • personal injury or property damage, of any nature whatsoever, resulting from your access to or use of our service

  • any unauthorized access to or use of our secure servers and/or any and all personal information stored therein.


Preferences of Law and Dispute Resolution

These Terms, the rights and remedies provided hereunder, and any and all claims and disputes related hereto and/or to the services, shall be governed by, construed under and enforced in all respects solely and exclusively in accordance with the internal substantive laws of United Kingdom, without respect to its conflict of laws principles. Any and all such claims and disputes shall be brought in, and you hereby consent to them being decided exclusively by a court of competent jurisdiction located in Middlesbrough. The application of the United Nations Convention of Contracts for the International Sale of Goods is hereby expressly excluded.


Carnelian Lights, Waveney Road, Redcar, TS10 4AA


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