Privacy Policy
Last Updated: 23.08.23

Here at Carnelian Lights, we take your privacy very seriously.

If you have any questions, please email us at: carnelianlights@gmail.com we are always happy to help!

This Privacy Policy document contains types of information that is collected and recorded by Carnelian Lights and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us via our email: carnelianlights@gmail.com

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regard to the information that they share and/or collect on Carnelian Lights. This policy is not applicable to any information collected offline or via channels other than this website.

Contents
1.    Consent
2.    The information we collect
3.    How we use your information
4.    3rd Party Partners
5.    Log Files
6.    Cookies
7.    Your Rights
8.    Data Security Data Retention
9.    Data Retention
10.  Changes to this Privacy Policy

11.  Contact Us

Consent
By using our website, you hereby consent to our Privacy Policy and agree to its terms.

The Information We Collect
We may collect various types of personal information from you when you interact with our Site in one of two ways:

1- The information you provide us with

2- The information that is collected by our 3rd party partners

 

This information includes:
•    Contact Information: Such as your name, email address, postal address, and phone number.
•    Payment Information: Including your credit/debit card details for payment processing.
•    Order Information: Details about the products you purchase from us.
•    Communication Preferences: Your communication preferences and interactions with us.
•    Technical Data: Information about the device you use to access our Site, such as your IP address, browser type, and operating system.
•    Usage Data: Information about how you use our Site, including pages visited and actions taken.
All information that you are asked to provide, and the reasons why will be made clear to you at the point you are asked to provide it. When you register for an account, we may ask for contact information including items such as: name, email address, address and, telephone.
None of your personal information will ever be sold or traded to any third-party provider.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

 

How we use your information

We use the information we collect in various ways, including:

•    Provide, operate, and maintain our website

•    fulfill orders placed by users

•    Improve, personalize, and expand our website

•    Understand and analyze how you use our website

•    Develop new products, services, features, and functionality

•    Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes

•    Send you emails

•    Find and prevent fraud

 

3rd Party Partners

For our website, www.carnelianlights.co.uk, to continue running we have partnered with the following companies:

1. Sum Up

   • We use this to take payments securely without storing your financial information on our website.  We only receive information that is needed to fulfill your order, this information can be linked back to you. This includes order details and postal address.

   • You can see Sum Up's privacy policy here

2. Google Analytics

   • We want to understand how our website is interacted with so we can make improvements and maintain this website. The information collected by Google Analytics usually cannot be linked directly.

   • You can see Google Anaylitics's privacy policy here

3. Mail Chimp

   • When you sign up for our newsletter, we process all newsletter emails through Mail Chip, this means that we will share your email address and name with them.

   • You can see Mail Chimps's privacy policy here

4. Royal Mail

   • To get your beautiful things to you, we ship orders through Royal Mail. Your details will be shared with them for us to fulfill your order.

   • You can see Royal Mails's privacy policy here

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Your information will never be sold or passed to anyone who is not a trusted part of the Carnelian Lights team.

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If you choose to sign up for our newsletter, you may unsubscribe at any time using the 'Unsubscribe' button that will be at the bottom of every one of our emails.

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We may send you follow-up emails after you place an order, for example with shipping updates or to ask you to leave a review. If you have any problems with this please feel free to email us at carnelianlights.co.uk and we will be happy to remove you from our email list.

Log Files
Carnelian Lights follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and are a part of hosting services' analytics. The information collected by log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analysing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

Cookies
Cookies are files that remember things, for example if you have placed an item in your basket. We use cookies on our website for the best experience. We use cookies to store information including but not limited to:
•    visitors' preferences
•     the pages on the website they have visited
•    Items placed in their basket
The information is used to optimize the users' experience by customizing our web page content based on visitor’s browser type and other information.
Your Rights
You have certain rights regarding your personal information, including the right to:
•    Access the personal information we hold about you.
•    Correct inaccurate or incomplete information.
•    Withdraw consent for marketing communications.
•    Delete your personal information, subject to legal requirements.
•    Object to the processing of your data for certain purposes.
•    Lodge a complaint with a relevant data protection authority.

Data Security
We take appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the Internet is entirely secure, and we cannot guarantee the security of your information.
Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on our Site.

Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at carnelianlights@gmail.com